Two weeks ago, I got back from a hiking trip in Austria and South Tyrol, and discovered that my Fuji X-T2 had developed a rattle. I gave it a quick check over, and discovered that the rattle was being caused by something rather offputting:
The tripod mounting thread had disappeared into the body of the camera, and was jiggling around as I moved it.
Obtaining new screws
The easiest way to obtain new screws was to just ask for them, by emailing Fuji Support (German / Austrian support address here) with:
- a photo of the issue,
- the camera serial, and
- my address.
The screws arrived within a week in a neat little plastic bag, and I wasn’t charged for them. Your mileage may vary! The Germany / Austria customer support was super helpful, but I’ve read reports that it’s different in North America and elsewhere in Europe. If Fuji or local distributors aren’t cooperating, you could try escalating to head office, or sourcing your own screws.
The installation procedure for these screws is kinda clunky, because you need the tripod mount to sit against the bottom of the case if you want to be able to reach it with a screw. To do this, you need to hold the camera right-side up, align the tripod mount so that the screw holes are aligned, and then screw in from underneath the camera.
You’ll need a Phillips head size #0 screwdriver. Some people suggest using a JIS-style screwdriver, because JIS screws are commonly used in equipment designed and manufactured in Japan. On my X-T2, I tried both a Phillips #0 and a JIS #0 and found I got a much better fit, and therefore more torque, with the Phillips #0. Be extremely careful when working with screws this small that you don’t accidentally gouge out the screw head. Go slowly, apply a little downward force, and don’t over-tighten. Some people have suggested using Loctite, with the caveat that you need to be careful about choosing the right one, or alternatively a tiny drop of nail varnish. I opted to not do this; I’ll update this article if/when the screws fall out again 😉.
The end result looks just as good as new:
Hopefully that’s all you had to do! Please let me know if you ran into any problems or have any questions!
Based on the distance the tripod mount had receded into my X-T2, it seemed safe to try a 3mm or 4mm long screw, and screwing in a pair of 4mm screws didn’t damage my XT-2, but it might be different for other camera models. Longer screws have the added bonus that they’re less likely to fall out :) You could also buy 2mm and 3mm screws, try the 2mm screws, and then try the 3mm ones if the 2mm screws aren’t long enough. ↩︎